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With the desire to bring satisfaction to customers when buying, we have regulations in shipping, to ensure that the products you buy are the most satisfying products.
1. We will make and deliver based on customer's selected sample. In case there is not the correct product you requested, we will call to confirm sending a similar product for replacement.
2. Standard delivery time for an order is 12 hours from the time the order is placed. Delivery of products to inner city areas nationwide from 4 hours after receiving goods, same day delivery to neighboring areas (radius from 10km - 50km).
3. Orders sent internationally: time is not guaranteed exactly as requested, time is not guaranteed if delivery time coincides with public holidays, New Year and Sunday in the destination area.
4. In case the recipient cannot be contacted or the recipient is absent:
– If the address is unknown, we will save it within 6 hours and contact the recipient again, in case the order cannot be contacted, the order will be canceled and the payment will not be refunded.
– If the address is a company, office, house… We will send colleagues, relatives to receive and sign for confirmation.
– Leave it in a safe place where the recipient can easily see it at home, office, company… In this case, there is no sign of receipt.
5. In case the recipient does not receive the order:
– We will cancel the order. In this case, the payment will not be refunded.
6. In case of incorrect address, change address:
– Incorrect address: in case of wrong address, we will save 6 hours and contact the sender and recipient to agree on the location and time, if the new address is not more than 3km, it will be delivered for free. In case the new address is farther than 3km, an additional fee will be charged according to the delivery regulations.
7. In case the recipient does not exist at the requested address: the order will be canceled and payment will not be refunded.
8. We do not ship products to addresses on trains, planes, ships, dangerous areas, prohibited areas…
With the desire to bring satisfaction to customers when buying, we have regulations in shipping, to ensure that the products you buy are the most satisfying products.
1. We will make and deliver based on customer's selected sample. In case there is not the correct product you requested, we will call to confirm sending a similar product for replacement.
2. Standard delivery time for an order is 12 hours from the time the order is placed. Delivery of products to inner city areas nationwide from 4 hours after receiving goods, same day delivery to neighboring areas (radius from 10km - 50km).
3. Orders sent internationally: time is not guaranteed exactly as requested, time is not guaranteed if delivery time coincides with public holidays, New Year and Sunday in the destination area.
4. In case the recipient cannot be contacted or the recipient is absent:
– If the address is unknown, we will save it within 6 hours and contact the recipient again, in case the order cannot be contacted, the order will be canceled and the payment will not be refunded.
– If the address is a company, office, house… We will send colleagues, relatives to receive and sign for confirmation.
– Leave it in a safe place where the recipient can easily see it at home, office, company… In this case, there is no sign of receipt.
5. In case the recipient does not receive the order:
– We will cancel the order. In this case, the payment will not be refunded.
6. In case of incorrect address, change address:
– Incorrect address: in case of wrong address, we will save 6 hours and contact the sender and recipient to agree on the location and time, if the new address is not more than 3km, it will be delivered for free. In case the new address is farther than 3km, an additional fee will be charged according to the delivery regulations.
7. In case the recipient does not exist at the requested address: the order will be canceled and payment will not be refunded.
8. We do not ship products to addresses on trains, planes, ships, dangerous areas, prohibited areas…